Customer Service

How to Contact Us

Our customer service is available via the chat button in the bottom right corner (round bubble icon) of our website.

Opening Hours:

Monday to Sunday: 11am - 7pm

⚠️ Important Notice: Due to resource limitations, our service is provided by external staff. Responses may not be immediate. We appreciate your patience and understanding. We will do our best to respond to all messages within business hours.

Available Services

Our customer support can help you with:

✅ Product Information - Item Specifications, Features, and Details

✅ Returns Related Questions - Clarifications about our return policy

✅ Exchange and return process - Step-by-step guidance on how to proceed

✅ Damaged or defective products - Service in case of products with manufacturing problems or damage during transportation

✅ Product Negotiations - Discussion of solutions for specific situations

✅ Order Tracking - Information on the status and location of already paid products

✅ Operational Issues - Questions about how to use the website, place orders, or make payments

How to Get the Best Service

So that we can assist you more efficiently, please provide:

📋 Complete information:

Order number (if applicable)
Clear description of the problem or question
Relevant photos or documents (when necessary, especially for damaged products)

💡 Tip: The more detailed your initial message, the faster and more accurate our response will be.

Refusal of Service in Specific Situations

We reserve the right to refuse service or terminate communication in the following situations:

❌ Offensive language, insults, or threats - We do not tolerate any form of disrespect, verbal aggression, or intimidating behavior directed at our team.

❌ Harassment or excessive contact - Repetitive messages about the same subject after receiving a clear response, or persistent contact outside of business hours.

❌ Irrelevant or unrelated questions - Questions that have no relation to our products, services or business activity.

❌ Abusive or unreasonable demands - Requests that go beyond our established policies or are impossible to fulfill.

❌ False or misleading information - Deliberately providing incorrect information to obtain undue advantage.

❌ Manipulative behavior - Attempts to manipulate, blackmail, or coerce someone to obtain benefits not covered by our policies.

❌ Spam or unsolicited advertising - Sending promotional messages, suspicious links, or unrelated content.

Procedure in Case of Inappropriate Behavior

In case of inappropriate behavior, we will follow the following process:

1. First Warning: We will politely inform you that the behavior is not acceptable and ask that communication be kept respectful.

2. Second Warning: We will reiterate that the behavior must be corrected in order for us to continue providing service.

3. Termination: If inappropriate behavior persists, we will terminate communication immediately and may block future contact.

Commitment to Mutual Respect

We are committed to providing friendly and professional service. In return, we expect all customers to maintain respectful and polite communication with our team.

Mutual respect is essential for quality service.